Having serviced commercial transportation and motor truck cargo claims effectively for a decade, Veritas is looking to expand upon the highly skilled and experienced staff we currently have. Our clients have come to expect an elite level of service and subject matter expertise on a consistent basis. The right candidate for this position will possess a high degree of relevant experience and be able to easily convey this knowledge and information to outside parties, including clients. Extensive knowledge of cargo claims handling practices and relevant experience is essential. Additional knowledge of general liability claims is preferred.
Thoroughly review and complete client instructions
Instruct and supervise field adjusters
Obtain recorded statements with the insured, claimants, and witnesses to gather pertinent information
Obtain necessary documentation from third parties and official agencies
Review and audit field estimates & photos
Create and maintain a daily diary
Prepare detailed formal summary reports documenting information gathered from the investigation
Identify fraudulent claims and underwriting risks
Identify subrogation and risk transfer potential
Adhere to “Best Practices”
Develop and maintain positive client relationships
Anticipate client needs/instructions
Utilize technology to assist and streamline claims investigations
Responding to client requests, correspondence, emails, and voicemails in a timely manner.
Make suggestions for additional investigation of claims based on your experience.
Ability to manage a large volume of claims, quickly, independently and efficiently
Ability to work in a fast-paced environment
Dedicated to meeting the requirements and expectations of multiple clients simultaneously
Time management and organizational skills
Proficient business writing skills, attention to details
Ability to work well under pressure
Good analytic problem-solving and decision-making skills
Minimum of two (2) years cargo claims adjusting experience, preferred 5 years.
Preferred 2 years of GL claims, not required
Intermediate level of proficiency in Microsoft Office Suite
Maintain a professional appearance and provide a positive company image
Ability to create positive relationships with coworkers in a team environment as well as adapt positively to changes within the company
High school or equivalent (Preferred)
Microsoft Office: 2 years (Preferred)
Motor Truck Cargo Claims Adjusting: 2 years (Preferred)
GL Claims Adjusting: 1 year (Preferred)
401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance
This position will be work-remote status.
