When it comes to workers’ compensation claim handling, quality investigation is the key. Employers expect quality work from their claims adjusters. If the adjuster does a thorough investigation and provides timely feedback and...

The preservation of evidence is a significant step in the claim handling process. When it is done correctly, and in a timely manner, it will assist in determining liability as well as controlling claim costs. There are best practice...

Understanding the carrier’s rights to recover subrogation dollars during the claim handling process is the key ingredient in the recipe for recovery in a third-party action. A carrier’s right to subrogation in New York is covered...

When a tractor-trailer transporting cargo is involved in an accident, the claim handling process can become very complicated and time-consuming. If the trailer tips over, we’re dealing with damaged cargo, cleanup of the spill (it...

There is a fine line in the legality of firing an employee while on workers’ compensation. The law protects employees from being fired while on disability. However, there are valid and legal reasons for dismissing an employee while on...

Dealing with legacy workers’ compensation claims has been a growing challenge for many PEO organizations who carry open reserve dollars on older or “churning” claims.  As Robert Rice writes within NAPEO’s PEO Insider magazine “PEOs...

The Workers’ Comp service industry would have employers believe that the best Workers’ Comp claim handling outcomes require services of the “best” insurer, TPA, PPO and other service providers. The “best” process is defined primarily...

Let’s start with a story. There once was a young lady who slipped and fell in a retail store. She alleged multiple injuries, including permanently disabling back issues. Her lawsuit claimed that her life would never be the same, and...

You don’t need lots of resources to have better Workers’ Compensation program. I am regularly privileged to experience WC improvements with various employers. I have facilitated and witnessed episodes of fantastic turn-around success...

Determining which insurance policy applies when dealing with a claim can sometimes be straightforward. For example, a claimant falls and breaks a leg. The policy at the time of the fall will cover the claim.  Sometimes it’s not that...