Navigating the Complexity of the 4 Coverage Trigger Theories

by Veritas Administrators on Jan 26, 2018 2:02:01 PM

Determining which insurance policy applies when dealing with a claim can sometimes be straightforward. For example, a claimant falls and breaks a leg. The policy at the time of the fall will cover the claim.  Sometimes it’s not...

Best Practices for Mitigating the Severity of Bodily Injury Claims

by Veritas Administrators on Jan 17, 2018 3:34:20 PM

Picture a serious auto accident with severe injuries. There is fear, pain, trauma, worry and many unknowns. If it were you, how would you want to be treated? During the claim handling process, one of the best measures for a claims...

6 Best Practices When Dealing with the "Repeat Offender"

by Veritas Administrators on Jan 12, 2018 1:54:56 PM

In workers’ compensation, the “Repeat Offender” is considered an employee who has a history of filing numerous claims. During the claim handling process, identifying and conducting an extensive investigation with this individual...

3 Approaches for Moving Your Claim Data from TPA to TPA

by Veritas Administrators on Dec 15, 2017 1:39:28 PM

One of the key decisions organizations face when changing TPAs is how they are going to move their claim data. The time and cost involved in moving claim data can make it difficult and even cost prohibitive for an organization to...

Best Practices for Diminished Value Claim Handling

by Veritas Administrators on Dec 8, 2017 2:10:42 PM


As the frequency of Diminished Value claims rises each year, insurers are facing new and significant challenges. It’s not just the cost of a diminished claim to be considered here. There is valuable resource time that is spent...

Workers Compensation Metrics can be Misleading

by Veritas Administrators on Nov 21, 2017 12:58:30 PM

Claim metrics in workers’ compensation come in many forms including process metrics, vendor metrics, outcome metrics and “our” metrics. Any of these views of our metrics can lead to leakage in our analysis of results.

How do you...

Investigating Texting and Driving Accidents with the Textalyzer

by Veritas Administrators on Nov 9, 2017 1:33:57 PM

The number of distracted drivers is on the rise. Not only is it annoying for other drivers on the road, but it can also be deadly. The increasing number of accidents related to texting and driving is alarming.

During the claim...

Why an Assessment of Your Claim Handling Process is a Must Have

by Veritas Administrators on Nov 2, 2017 3:09:59 PM

Many employers have a false sense of security when it comes to their Workers’ Compensation claim handling process. This despite following their claims provider’s “best practice” guidance to immediately report incidents in the...

6 Areas of Concern When Handling Green Building Claims

by Veritas Administrators on Oct 26, 2017 2:38:48 PM

Dealing with claims related to green buildings adds a bit of complexity to the claim handling process. Claims for repairs to conventional buildings will usually be priced per square foot. It's not that simple with green buildings.

4 Common Mistakes When Setting Workers’ Compensation Claim Reserves

by Veritas Administrators on Oct 19, 2017 2:38:33 PM

Show me a case with a proper reserve and I will show you an adjuster who knows their claim. There is a blend of intuition and science required in setting reserves for workers' compensation claims. During the entire workers'...